Terms of service
These terms apply to business customers. The scope, prices and exceptions in an individual quote take precedence over these general terms. The terms will still be reviewed by a legal expert before live payments are enabled.
1. Service provider and scope
The service provider is Intoku Oy. The service includes website design, development and publication, as well as maintenance ordered separately. A free concept does not oblige the customer to purchase the service.
2. Quote and formation of the contract
A contract is formed when the customer accepts a specified quote and the version of the terms stated in it. The customer’s name, email address, time of acceptance and the accepted quote and website version are recorded. The quote specifies the price, scope of delivery and any exceptions.
3. Prices, VAT and payment
Prices in the quote exclude VAT. VAT is added at the rate stated in the quote. The default standard VAT rate for Finland is 25.5%. The customer sees the total including VAT before paying. Website implementation is charged as a one-off fee, and maintenance is billed monthly. Payments are processed through Stripe; Intoku Oy does not handle the customer’s card details.
4. Delivery and changes
The customer reviews the concept and may request changes within the agreed scope. The delivery schedule starts once the required materials and approvals have been provided. Changes outside the agreed scope are quoted separately, and additional work is not carried out without the customer’s approval.
5. Customer materials and rights
The customer is responsible for the accuracy of the text, images, logos and other materials they provide, and for holding the rights needed to use them. The customer grants Intoku Oy permission to use the materials only to deliver the agreed service.
6. Approval and publication
The website is published only after the customer’s separate final approval. The approved website version is locked. Intoku Oy does not change the customer’s DNS settings or publish the website without the required approval.
7. Domain name
The customer retains ownership and control of their domain name. Intoku Oy manages only the website’s technical implementation and publication, within the authority granted by the customer.
8. Maintenance, cancellation and refunds
The scope of maintenance, service levels, cancellation and refund policy are described on the Maintenance and refunds page. Different arrangements may be agreed in the quote.
9. Third-party services
The service uses third-party infrastructure and payment services. Intoku Oy resolves disruptions for which it is responsible within a reasonable time, but is not liable for outages beyond its control, the customer’s own settings or force majeure.
10. Limitation of liability
The parties are liable for direct damage they cause in accordance with applicable law. Unless mandatory law requires otherwise, Intoku Oy’s total liability is limited to the fees paid for the service in question during the six months preceding the damage. This limitation does not apply to damage caused intentionally or through gross negligence.
11. Confidentiality and personal data
The parties handle each other’s confidential information with care. The processing of personal data is described in the privacy notice.
12. Changes to the terms and disputes
The customer will be notified in advance of material changes. The parties will first seek to resolve disputes through negotiation. Finnish law applies to the contract.
13. Contact details
Intoku Oy · emil@intoku.fi